Real-time Social Media Analytics

Customer opinions and behaviors can change instantaneously and companies need to respond accordingly in order to retain those valued customers. Real-time Social Media Analysis notifies companies about sudden changes in attitude and brand sentiment so they can react quickly and decisively. These are some examples of how Real-time Social Media Analysis can help a company:

1. Identifies emerging issues before they impact brand reputation and customer sentiment
2. Measures event severity and magnitude on your customers
3. Identifies unapproved or inappropriate brand images before they go viral
4. Determines how (and whether) to respond